Terms of Service

1. Introduction

Polotno provides a Software Development Kit (SDK) for creating custom design editors, enabling businesses to integrate design capabilities into their own applications. These Terms of Service govern your use of our website and the Polotno SDK.

2. Access to Services

• Immediate Access: Upon successful payment, you will receive immediate access to Polotno’s license plans.

• Potential Delays: In rare cases, access may take up to 8 minutes due to system upgrades.

3. Free Trial

• Unlimited Trial: We provide an unlimited free trial period. You are encouraged to test the product thoroughly before making a purchase. Make sure to follow License Terms.

4. Subscription and Payment

• Plans Offered: Monthly and yearly subscription plans are available.

• Payment Authorization: By subscribing, you authorize us to charge your selected payment method for the subscription fees.

5. Cancellation Policy

• Cancel Anytime: You may cancel your subscription at any time through your account settings.

• Access After Cancellation: After cancellation, you will retain access to the paid license until the end of your current billing cycle.

• No Notice Required: There are no notice periods or additional procedures for cancellation.

6. Refund Policy

• General Policy: Refunds are not typically offered due to the unlimited free trial available.

• Exceptional Cases: In exceptional circumstances, we may consider refund requests made within 14 days of purchase.

• How to Request: To request a refund, please contact us via our contact page.

7. Return Policy

• Digital Services: As our services are digital and access is granted immediately, returns are not applicable.

• Satisfaction Assurance: We recommend using the free trial to ensure our services meet your needs before subscribing.

8. User Responsibilities

• License Agreement: Your use of Polotno is subject to our license terms. Please refer to the License page for details.

• Compliance: Users must comply with all applicable laws and regulations while using our services.

9. Limitation of Liability

• Service Provided “As Is”: Polotno is provided on an “as is” basis without warranties of any kind.

• No Liability for Damages: We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

• Service Interruptions: We are not responsible for interruptions or delays caused by factors beyond our control.

10. Modifications to Terms

• Right to Modify: We reserve the right to change these Terms of Service at any time.

• Notification of Changes: Significant changes will be notified to you via email.

• Acceptance of Changes: Continued use of our services after changes have been made constitutes your acceptance of the new terms.

11. Governing Law

• Jurisdiction: These Terms of Service are governed by the laws of the United States, without regard to its conflict of law provisions.

12. Privacy Policy

• Data Handling: Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Contact Information

• Support Channels: For support or inquiries, please contact us through:

• Contact Page: https://polotno.com/contact

• Discord Community: Join us on Discord for assistance.

• Response Time: We aim to respond to all inquiries promptly.